SERU ridesharing: questions and answers

1. In ridesharing, strangers travel together in one vehicle and each pays a blank fare.

1. separate (correct answer)
2. reduced
3. fixed
4. cash

Answer: A. separate. Ridesharing means strangers each pay their own separate fare and share one vehicle. PHV Driver's Handbook, Section 10

2. Which of these is ridesharing?

1. A family of four who pay one fare for the trip
2. Two friends who split one fare between them
3. A group from one office who share a booking
4. Two strangers who each pay for the same trip (correct answer)

Answer: D. Two strangers who each pay for the same trip. In ridesharing the people do not know each other and pay separate fares. PHV Driver's Handbook, Section 10

3. A ridesharing journey is only allowed if it is booked with a licensed London PHV blank.

1. driver
2. operator (correct answer)
3. council
4. garage

Answer: B. operator. Every ridesharing journey has to be booked with a licensed London PHV operator. PHV Driver's Handbook, Section 10

4. You have a passenger on board. A stranger on the street asks to share your vehicle and pay you. What should you do?

1. Agree, if the first passenger says it is fine
2. Agree, if the stranger pays a separate fare
3. Refuse, as it was not booked with an operator (correct answer)
4. Agree, but record the fare in your own notes

Answer: C. Refuse, as it was not booked with an operator. A London PHV driver can only take ridesharing bookings that come from a licensed London PHV operator. PHV Driver's Handbook, Section 10

5. Your operator offers ridesharing. Who should give you ridesharing training?

1. Your operator (correct answer)
2. TfL
3. The police
4. Another driver

Answer: A. Your operator. If your operator offers ridesharing, talk to them about training. The Handbook says the operator should provide it. PHV Driver's Handbook, Section 10

6. A passenger books a ride-share without meaning to. Why can this cause a problem?

1. They may be charged the wrong fare
2. They may leave the vehicle before the end
3. They may refuse to wear a seat belt
4. They may argue when you stop for someone else (correct answer)

Answer: D. They may argue when you stop for someone else. The first passenger may not expect you to stop for a second one. This could lead to an argument. PHV Driver's Handbook, Section 10

7. A stranger who learns a passenger's home address and daily routine may make that passenger vulnerable to blank.

1. illness
2. crime (correct answer)
3. fines
4. delays

Answer: B. crime. Details like these, in a stranger's hands, could make the passenger more open to crime. PHV Driver's Handbook, Section 10

8. It is a good idea to check each passenger has booked a ride-share blank.

1. as soon as they get in (correct answer)
2. when you reach the destination
3. after the journey has finished
4. when the next passenger gets in

Answer: A. as soon as they get in. Check this with each passenger at the moment you collect them. PHV Driver's Handbook, Section 10

9. What is it a good idea to explain when you pick up a ride-share passenger?

1. Your own home area and how long you have driven
2. The names and addresses of the other passengers
3. How many others will join and the likely route (correct answer)
4. Which passengers paid the highest and lowest fare

Answer: C. How many others will join and the likely route. Explain how many more people will join and the route you expect to take. Do not give out other passengers' personal details. PHV Driver's Handbook, Section 10

10. If your expected blank changes during the journey, tell your passengers.

1. speed
2. operator
3. vehicle
4. route (correct answer)

Answer: D. route. Tell passengers if the route you expected has to change, or if new passengers will join. PHV Driver's Handbook, Section 10

11. Besides who else is travelling and the route, what is it a good idea to tell a ride-share passenger?

1. How long it may take and what it may cost (correct answer)
2. Where the other passengers work and live
3. Which other drivers are working in the area
4. How many ride-shares you have done today

Answer: A. How long it may take and what it may cost. Tell the passenger how long the journey is likely to take and make sure they know what it is likely to cost. PHV Driver's Handbook, Section 10

12. A ride-share passenger feels uncomfortable with another passenger. What can you say to them?

1. They must stay until their destination
2. They can get out and arrange a non-rideshare PHV (correct answer)
3. They should ask the other passenger to leave
4. They can have a refund if they stay on board

Answer: B. They can get out and arrange a non-rideshare PHV. You could tell them they may ask to get out. A non-rideshare PHV can then meet them somewhere along your route. PHV Driver's Handbook, Section 10

13. Do not give one passenger's blank details to another passenger.

1. road
2. weather
3. personal (correct answer)
4. traffic

Answer: C. personal. A passenger's personal details should stay private from other passengers. PHV Driver's Handbook, Section 10