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SERU ridesharing: questions and answers

13 practice questions for the TfL SERU assessment, with answers and explanations at the end.

Free from taxiknowledgetest.co.uk. Not an official council or TfL document: check the current official guidance.

Questions

How ridesharing works

  1. In ridesharing, strangers travel together in one vehicle and each pays a fare.

    • A. separate
    • B. reduced
    • C. fixed
    • D. cash

  2. Which of these is ridesharing?

    • A. A family of four who pay one fare for the trip
    • B. Two friends who split one fare between them
    • C. A group from one office who share a booking
    • D. Two strangers who each pay for the same trip

  3. A ridesharing journey is only allowed if it is booked with a licensed London PHV .

    • A. driver
    • B. operator
    • C. council
    • D. garage

  4. You have a passenger on board. A stranger on the street asks to share your vehicle and pay you. What should you do?

    • A. Agree, if the first passenger says it is fine
    • B. Agree, if the stranger pays a separate fare
    • C. Refuse, as it was not booked with an operator
    • D. Agree, but record the fare in your own notes

  5. Your operator offers ridesharing. Who should give you ridesharing training?

    • A. Your operator
    • B. TfL
    • C. The police
    • D. Another driver

  6. A passenger books a ride-share without meaning to. Why can this cause a problem?

    • A. They may be charged the wrong fare
    • B. They may leave the vehicle before the end
    • C. They may refuse to wear a seat belt
    • D. They may argue when you stop for someone else

Keeping ridesharing passengers safe

  1. A stranger who learns a passenger's home address and daily routine may make that passenger vulnerable to .

    • A. illness
    • B. crime
    • C. fines
    • D. delays

  2. It is a good idea to check each passenger has booked a ride-share .

    • A. as soon as they get in
    • B. when you reach the destination
    • C. after the journey has finished
    • D. when the next passenger gets in

  3. What is it a good idea to explain when you pick up a ride-share passenger?

    • A. Your own home area and how long you have driven
    • B. The names and addresses of the other passengers
    • C. How many others will join and the likely route
    • D. Which passengers paid the highest and lowest fare

  4. If your expected changes during the journey, tell your passengers.

    • A. speed
    • B. operator
    • C. vehicle
    • D. route

  5. Besides who else is travelling and the route, what is it a good idea to tell a ride-share passenger?

    • A. How long it may take and what it may cost
    • B. Where the other passengers work and live
    • C. Which other drivers are working in the area
    • D. How many ride-shares you have done today

  6. A ride-share passenger feels uncomfortable with another passenger. What can you say to them?

    • A. They must stay until their destination
    • B. They can get out and arrange a non-rideshare PHV
    • C. They should ask the other passenger to leave
    • D. They can have a refund if they stay on board

  7. Do not give one passenger's details to another passenger.

    • A. road
    • B. weather
    • C. personal
    • D. traffic

Answers

  1. A. separate. Ridesharing means strangers each pay their own separate fare and share one vehicle.
  2. D. Two strangers who each pay for the same trip. In ridesharing the people do not know each other and pay separate fares.
  3. B. operator. Every ridesharing journey has to be booked with a licensed London PHV operator.
  4. C. Refuse, as it was not booked with an operator. A London PHV driver can only take ridesharing bookings that come from a licensed London PHV operator.
  5. A. Your operator. If your operator offers ridesharing, talk to them about training. The Handbook says the operator should provide it.
  6. D. They may argue when you stop for someone else. The first passenger may not expect you to stop for a second one. This could lead to an argument.
  7. B. crime. Details like these, in a stranger's hands, could make the passenger more open to crime.
  8. A. as soon as they get in. Check this with each passenger at the moment you collect them.
  9. C. How many others will join and the likely route. Explain how many more people will join and the route you expect to take. Do not give out other passengers' personal details.
  10. D. route. Tell passengers if the route you expected has to change, or if new passengers will join.
  11. A. How long it may take and what it may cost. Tell the passenger how long the journey is likely to take and make sure they know what it is likely to cost.
  12. B. They can get out and arrange a non-rideshare PHV. You could tell them they may ask to get out. A non-rideshare PHV can then meet them somewhere along your route.
  13. C. personal. A passenger's personal details should stay private from other passengers.

Sources

  • Private Hire Vehicle Driver's Handbook, version 1.0, Transport for London, published 30 September 2021. Checked 1 November 2026. https://content.tfl.gov.uk/phv-driver-handbook-v1.pdf