SERU safeguarding: questions and answers

1. Safeguarding is about keeping children and adults at risk safe from blank.

1. road accidents and injury
2. harm and abuse (correct answer)
3. unfair fares and charges
4. lost property and theft

Answer: B. harm and abuse. The Handbook defines safeguarding as keeping these groups safe from harm and abuse. PHV Driver's Handbook, Section 9

2. In law, someone is a child until they reach the age of blank.

1. 16
2. 14
3. 21
4. 18 (correct answer)

Answer: D. 18. In law, anyone under 18 is a child. PHV Driver's Handbook, Section 9

3. The Handbook says every child is vulnerable to harm. Why?

1. They often travel alone at night
2. They rarely tell adults about problems
3. Their age makes it hard to protect themselves (correct answer)
4. They do not understand the law well enough yet

Answer: C. Their age makes it hard to protect themselves. Their age is the reason. Children find it harder to protect themselves and they rely on adults. PHV Driver's Handbook, Section 9

4. Who is an adult at risk?

1. Anyone over 18 who needs extra care and support (correct answer)
2. Anyone over 65 who travels alone in a vehicle
3. Any adult who takes a private hire vehicle at night
4. Any adult who has been the victim of a crime before

Answer: A. Anyone over 18 who needs extra care and support. This means someone aged over 18 who needs extra care and support. The reason may be their age, a disability or mental illness. PHV Driver's Handbook, Section 9

5. Your operator sends you a booking for a 12-year-old travelling alone. What should you make sure you know?

1. The child's home address and school
2. The name of the adult meeting the child (correct answer)
3. The reason why the child is travelling alone
4. The phone number of the child's doctor

Answer: B. The name of the adult meeting the child. When a child travels alone, you need the name of the adult meeting them when the journey ends. Your operator should give it to you. PHV Driver's Handbook, Section 9

6. If your passenger is a child travelling alone, you should make sure your blank knows.

1. insurer
2. local council
3. solicitor
4. operator (correct answer)

Answer: D. operator. The Handbook says to make sure your operator knows that the passenger is an unaccompanied child. PHV Driver's Handbook, Section 9

7. Protecting children and adults at risk from harm is the job of blank.

1. social workers only
2. the police only
3. everybody (correct answer)
4. parents and carers only

Answer: C. everybody. It is not only a job for social workers or the police. It falls to everyone. PHV Driver's Handbook, Section 9

8. How can a PHV driver help to protect people at risk?

1. You have the legal power to question people about it
2. You can follow people to find out what is happening
3. You may notice something wrong and report it (correct answer)
4. You can decide for yourself if a crime has happened

Answer: C. You may notice something wrong and report it. You might notice things that do not seem right. A report from you to the police may help protect someone. PHV Driver's Handbook, Section 9

9. With every passenger, your behaviour should be appropriate and blank all the time.

1. relaxed
2. professional (correct answer)
3. quiet
4. informal

Answer: B. professional. The Handbook expects appropriate, professional behaviour with every passenger, including children and adults at risk. PHV Driver's Handbook, Section 9

10. What does the Handbook say about the online safeguarding awareness training?

1. It is only for drivers who carry children
2. Only PHV operators need to take it
3. You take it after your first complaint
4. You should take it as it is important (correct answer)

Answer: D. You should take it as it is important. The Handbook tells you this training exists and says it matters that you do it. PHV Driver's Handbook, Section 9

11. The Handbook gives criminal exploitation another name: blank.

1. modern slavery
2. county lines (correct answer)
3. people trafficking
4. organised begging

Answer: B. county lines. The Handbook uses the term 'county lines' for criminal exploitation by gangs and organised crime groups. PHV Driver's Handbook, Section 9

12. In county lines, gangs use children and young adults to sell blank.

1. stolen phones
2. fake goods
3. weapons
4. drugs (correct answer)

Answer: D. drugs. County lines gangs and organised crime groups use young people to sell drugs. PHV Driver's Handbook, Section 9

13. Why might a PHV driver carry someone involved in county lines?

1. Young people may be forced to travel in PHVs (correct answer)
2. Gangs must use licensed vehicles to move around
3. Police ask drivers to carry them to their court dates
4. Gangs usually own their own private hire companies

Answer: A. Young people may be forced to travel in PHVs. Young people in county lines are often made to travel between counties. That can be by train, taxi or PHV. PHV Driver's Handbook, Section 9

14. You often pick up the same teenager at 3am and take them to a hotel. What should you think?

1. This is fine if the fare has been paid in full
2. This is only a concern if they look frightened
3. This may be a sign the young person is at risk (correct answer)
4. Young people often travel at night, so all is well

Answer: C. This may be a sign the young person is at risk. Young or vulnerable people being taken to hotels, especially at odd times of day or night, can be a sign of risk. PHV Driver's Handbook, Section 9

15. A 14-year-old passenger says they are going to meet someone they have only spoken to online. What should you do?

1. Do nothing, as this is a normal thing for a teenager
2. They may be at risk, so report your concern (correct answer)
3. Drive them back home without asking any questions
4. Ask them to show you the messages on their phone

Answer: B. They may be at risk, so report your concern. A young person going to meet a stranger, perhaps someone from online, is a listed sign of risk. If you think they are at risk, report it. PHV Driver's Handbook, Section 9

16. Some adults put a young person in your vehicle. The young person seems drunk or on drugs. What is this?

1. A reason to charge a higher fare for the journey
2. A normal event that needs no action from you
3. A matter for the adults and not for you
4. A possible sign the young person is at risk (correct answer)

Answer: D. A possible sign the young person is at risk. The Handbook lists this as a sign: adults placing a young person who may be affected by drink or drugs in your vehicle. PHV Driver's Handbook, Section 9

17. It may be a sign of risk if a child looks worried or blank when they are with adults.

1. tired
2. quiet
3. frightened (correct answer)
4. bored

Answer: C. frightened. Looking worried or frightened around adults is one of the listed signs for a child or young person. PHV Driver's Handbook, Section 9

18. Which of these does the Handbook list as a sign an adult may be at risk?

1. They ask you to take a different route
2. They look unclean and not well fed (correct answer)
3. They pay the fare with a bank card
4. They sit in the back seat and say little

Answer: B. They look unclean and not well fed. Poor clothes, being unclean or looking short of food are listed signs for an adult or young person. PHV Driver's Handbook, Section 9

19. A man answers every question for the woman with him. He also chooses where she goes. What should you be aware of?

1. She may be controlled by another adult (correct answer)
2. He is her carer, so all is well
3. She is being rude to you as a driver
4. You must ask him to leave the vehicle

Answer: A. She may be controlled by another adult. The Handbook lists it as a sign when another adult seems to control someone or makes their decisions. PHV Driver's Handbook, Section 9

20. It may be a sign of risk if another person controls an adult's blank.

1. seat belt
2. luggage
3. money (correct answer)
4. umbrella

Answer: C. money. Another person controlling an adult's money is a listed sign. PHV Driver's Handbook, Section 9

21. You think a child you carried is suffering abuse. What must you do?

1. Tell both your operator and the police (correct answer)
2. Wait to see if it happens on a later journey
3. Speak to the child's family about it first
4. Follow the child to find out what is happening

Answer: A. Tell both your operator and the police. You must report it to both your operator and the police. This applies if you think someone needs help or shows signs of abuse, or if they tell you themselves. PHV Driver's Handbook, Section 9

22. You are worried about a passenger, but it is not an emergency. The police number to call is blank.

1. 111
2. 999
3. 112
4. 101 (correct answer)

Answer: D. 101. Tell your operator and call the police on 101. Use 999 in an emergency. PHV Driver's Handbook, Section 9

23. If someone at risk is in an emergency, call blank.

1. 101
2. 111
3. 999 (correct answer)
4. 105

Answer: C. 999. In an emergency, call 999. For other concerns, use 101. PHV Driver's Handbook, Section 9

24. It helps to keep a written or blank note of the incident that worried you.

1. printed
2. recorded (correct answer)
3. shared
4. signed

Answer: B. recorded. The Handbook says a written or recorded note is helpful. You can then give the details to the police. PHV Driver's Handbook, Section 9

25. Which details should your note include?

1. Only the fare, the route and your operator's name
2. Only your opinion of why the person was at risk
3. Only the passenger's name, as given in the booking
4. Dates, times, what happened and who was there (correct answer)

Answer: D. Dates, times, what happened and who was there. Include dates and times, what happened, and the name, address and a description of the people involved. PHV Driver's Handbook, Section 9

26. A passenger tells you they are being harmed. What should you do?

1. Tell them it is probably nothing to worry about
2. Ask them for proof before you do anything else
3. Listen, reassure them and report it (correct answer)
4. Stop the journey and ask them to get out

Answer: C. Listen, reassure them and report it. Listen to them, be kind and professional so they feel reassured, and report your concern. PHV Driver's Handbook, Section 9

27. Crimestoppers lets you report a concern blank.

1. only by letter
2. anonymously (correct answer)
3. only in person
4. only with a solicitor

Answer: B. anonymously. The Handbook describes Crimestoppers as an anonymous service. PHV Driver's Handbook, Section 9

28. What is the number for Crimestoppers?

1. 0800 555 111 (correct answer)
2. 0808 800 5000
3. 08000 121 700
4. 0800 789 321

Answer: A. 0800 555 111. The Handbook gives 0800 555 111 for Crimestoppers. PHV Driver's Handbook, Section 9

29. The number for the NSPCC is blank.

1. 08000 121 700
2. 0808 800 5000 (correct answer)
3. 0800 555 111
4. 0800 789 321

Answer: B. 0808 800 5000. The Handbook lists 0808 800 5000 for the NSPCC. PHV Driver's Handbook, Section 9

30. When does the Handbook suggest you could use Crimestoppers or the NSPCC?

1. When a person is in danger and needs help right now
2. When you feel you should not report to the police (correct answer)
3. When the journey ended outside the London area
4. When you cannot contact your operator by phone

Answer: B. When you feel you should not report to the police. The Handbook offers these if you feel that going to the police is not appropriate. In an emergency, call 999. PHV Driver's Handbook, Section 9

31. You call a helpline about a concern. Do you have to give your details?

1. Yes, or they cannot take your report
2. Yes, because you hold a PHV driver's licence
3. No, but more information is better (correct answer)
4. No, and you should give as little as you can

Answer: C. No, but more information is better. You can stay anonymous and keep your details private. But giving more information helps. PHV Driver's Handbook, Section 9