SERU reading comprehension: questions and answers

1. According to the notice, when should you look inside your vehicle?

1. Only at the end of your shift
2. Only when a passenger calls
3. After every journey (correct answer)
4. Once a day before you start

Answer: C. After every journey. The notice says to do this after every journey, not only at the end of your shift. Reading comprehension

2. You put a passenger's bag in the boot. What does the notice say you should do?

1. Ask the passenger to take it out
2. Look in the boot as well (correct answer)
3. Tell your operator the bag's weight
4. Leave the boot closed until later

Answer: B. Look in the boot as well. The notice says that if you put a suitcase or bag in the boot, you should open it and look there too. Reading comprehension

3. Why should you tell your operator straight away about an item?

1. The passenger may have called already (correct answer)
2. You may have to pay a fine if you wait
3. The operator will then come to collect it
4. The police need to be told within the hour

Answer: A. The passenger may have called already. The notice says the passenger may have called already to ask about the item. Reading comprehension

4. What must the operator do by law?

1. Call the passenger the same day
2. Send the item to the police
3. Pay the driver for returning it
4. Write the item down in a record (correct answer)

Answer: D. Write the item down in a record. The notice says the operator must, by law, write the item down in a record. Reading comprehension

5. Where should you take an item you find?

1. To your home until someone asks
2. To the nearest police station
3. Back to your operator (correct answer)
4. To the passenger's pick-up address

Answer: C. Back to your operator. The notice says to take the item back to your operator and not to keep it yourself. Reading comprehension

6. An item in your vehicle makes you feel suspicious. What does the notice tell you to do?

1. Take it back to your operator
2. Call 999 and do what the police say (correct answer)
3. Open it to see what is inside
4. Wait until the end of your shift

Answer: B. Call 999 and do what the police say. The notice says not to wait. Call the police on 999 and do what they tell you. Reading comprehension

7. According to the notice, where can the dog sit?

1. In the footwell with the passenger (correct answer)
2. In the boot of the vehicle
3. On the back seat in a cage
4. In the front next to the driver

Answer: A. In the footwell with the passenger. The notice says the dog can sit with the passenger in the footwell. Reading comprehension

8. Can you ask a passenger to pay more because of the dog?

1. Yes, if the journey is a long one
2. Yes, if the dog has no jacket on
3. Only if your operator agrees to it
4. No, the notice says you cannot (correct answer)

Answer: D. No, the notice says you cannot. The notice says you cannot ask them to pay more money. Reading comprehension

9. Why should you not give the dog food?

1. It may make the dog feel ill
2. It may make a mess in your vehicle
3. It is a working animal, not a pet (correct answer)
4. The passenger has to pay for its food

Answer: C. It is a working animal, not a pet. The notice says these dogs are working animals, not pets, and you should not take their attention away from their work. Reading comprehension

10. A passenger's dog has no jacket. What does the notice say?

1. It cannot be an assistance dog
2. It can still be an assistance dog (correct answer)
3. It must travel in the boot instead
4. You can refuse to carry it

Answer: B. It can still be an assistance dog. The notice says some dogs have no jacket, but they can still be assistance dogs. Reading comprehension

11. What does a coloured jacket show?

1. The kind of help the dog gives (correct answer)
2. The name of the dog's owner
3. The age and breed of the dog
4. The date the dog was trained

Answer: A. The kind of help the dog gives. The notice says a coloured jacket shows what kind of help the dog gives. Reading comprehension

12. You have a medical reason and TfL gives you a certificate. What must you do?

1. Give a copy to every passenger
2. Carry it in the glove box only
3. Send it to your operator each year
4. Show an Exemption Notice in your windscreen (correct answer)

Answer: D. Show an Exemption Notice in your windscreen. The notice says you must show an Exemption Notice in your windscreen. Reading comprehension